Henry A. Petter Supply Company

Frequently Asked Questions

No, you do not have to have an account to request a user login.
No. Unfortunately, we do not provide services to individuals at this time.
Click on the ‘Register' link on the left hand side of the home page. Fill out the required information in the user form and click 'Submit'.
Unlike many website registration procedures on the internet, the creation of a website user login for Petter Supply is a manual process. All new user requests are assigned to a non-operative temporary account. This allows us time to review the request and set it up accordingly.
We ask that you allow up to at least 48 hours for activation of your login, although most requests are processed within a few hours.
We activate user logins manually. We monitor user requests frequently during the day and process them as quickly as we can. Occasionally, due to circumstances beyond our control, it may take longer to set up a user. We work very hard, however, to keep delays as short as possible.
If you need to purchase an item immediately, please call one of the phone numbers listed under the 'Contact Us' link on our home page. One of our knowledgeable sales staff will be happy to assist you.
A notification will be sent to the email address you provided stating that you may now access your account. It is very important that the email address you provide is a valid one.
The easiest way is to download a copy of a 'Credit Application' under the 'Customer Service' link at the top of the home page. You will need to have Adobe Acrobat Reader installed to view/print this file.
Your user name is typically the original email address that was provided when the login was initially set up. If you are unable to log in with your user name, please contact us for assistance.
No. Users create their own passwords when they initially sign up. The passwords are protected and we are unable to see them.
Click the 'Forgot your password?' link on the left side of the home page below the user login. Enter your email address at the screen prompt and a new password will be sent to you. Once you are logged in, you have the option to change the password to one of your choice.
We do not accept credit cards over the web; however, you can call us. Click on 'Contact Us' link in the upper right on our home page. One of our knowledgeable sales staff will be happy to assist you.
Please contact your inside sales representative for return authorization.
This depends on the vendor who sold the item. Some do not allow returns, others charge a restocking fee. Please contact us for details.
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