Henry A. Petter Supply Co.
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Henry A. Petter Supply Co. Henry A. Petter Supply Co.
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Frequently Asked Questions   
  •  Do I need to have an account with your company to request a login?
    • No, you do not have to have an account to request a user login.
  • I don't have a company name.  Can I request a login?
    • No.  Unfortunately, we do not provide services to individuals at this time.
  • My company name is the same as my name.  What do I do?
    • Click on 'Email Us' under the 'Contact Us' link at the top right of our home page.  Follow the onscreen instructions and provide this information in the 'Comments' section.  Fill out a user request under the 'Not Yet Registered' link on the left side of the  home page.  That way, we'll have your comments on record when we receive your user request and can respond accordingly.
  • How do I request a website login?
    • Click on the 'Not Yet Registered?' link on the left hand side of the home page.  Fill out the required information in the user form and click 'Submit'.
  • Do I use my home or company information when filling out the form?
    • If you do not have an established account with Petter Supply, we ask that you provide your company information (e.g., address, phone and email).
    • For established accounts, use of the home address may be appropriate in some instances.  Your account sales rep can provide more information for specific cases.  If you don't know who your sales rep is, check with your supervisor/management for guidance.
  • I received notification that my account was created, but I can't log in.  Why?
    • Unlike many website registration procedures on the internet, the creation of a website user login for Petter Supply is a manual process.  All new user requests are assigned to a non-operative temporary account.  This allows us time to review the request and set it up accordingly.
  • How long do I have to wait before I can log in?
    • We ask that you allow up to at least 48 hours for activation of your login, although most requests are processed within a few hours.
  • Why does it take so long to set up my login?
    • We activate user logins manually. We monitor user requests frequently during the day and process them as quickly as we can. Occasionally, due to circumstances beyond our control, it may take longer to set up a user. We work very hard, however, to keep delays as short as possible.
  • I can't wait.  I want/need to order an item now.  What can I do?
    • If you need to purchase an item immediately, please call one of the phone numbers listed on 'Contact Info' under the 'Contact Us' link in the upper right on our home page.  One of our knowledgeable sales staff will be happy to assist you.
  • How will I know when my login has been activated?
    • A notification will be sent to the email address you provided stating that you may now access your account.  It is very important that the email address you provide is a valid one.
  • How do I set up an account with Petter Supply?
    • The easiest way is to download a copy of a 'Credit Application' under the 'Customer Service' link at the top of the home page.  You will need to have Adobe Acrobat Reader installed to view/print this file.
  • I've forgotten my user name.  Can you tell me what it is?
    • Your user name is typically the original email address that was provided when the login was initially set up.  If you are unable to log in with your user name, please contact us for assistance.
  • My email address has changed.  How do I change my user name?
    • Unfortunately, we do not have the ability to change a user name after it has been set up.  You can either keep using your original user name or request a new user login.  If you request a new login, please bear in mind that any 'Favorites' lists that you have or that you are sharing will be lost. 
  • I've forgotten my password.  Can you tell me what it is?
    • No.  Users create their own passwords when they initially sign up.  The passwords are protected and we are unable to see them.
  • How can I reset my password?
    • Click the 'Forgot your password?' link on the left side of the home page below the user login.  Enter your email address at the screen prompt and a new password will be sent to you.  Once you are logged in, you have the option to change the password to one of your choice.
  • I want to place an order using a credit card.  Do you accept credit card orders over the web?
    • We do not accept credit cards over the web; however, you can call us.  Click on 'Contact Info' under the 'Contact Us' link in the upper right on our home page.  One of our knowledgeable sales staff will be happy to assist you.
  • Who do I contact for returns?
    • Please contact your inside sales representative for return authorization.
  • Can I return non-stock items?
    • This depends on the vendor who sold the item. Some do not allow returns, others charge a restocking fee. Please contact us for details.

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